Why does my wardrobe configurator ask customers for a postcode, and how are visits and delivery charged?
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Closetforge is a white-label 3D wardrobe configurator and quoting tool for fitted-wardrobe makers. Two things on a quote depend on where the customer lives: the drive to measure, and the drive to deliver. Both are worked out from the road distance between your workshop and the customer's postcode. This page explains the bands, the round trip and the postcode.
Two ends of every distance
A distance needs two addresses:
- Yours: your workshop's registered address, in Settings → Company & legal (
/admin/settings). Without your postcode, no delivery can be priced on any quote, and the setup guide tells you so. - The customer's: the postcode and town they give when they ask for a quote.
The distance is measured by road, one way, and stored on the quote.
Measurement visits: three bands
On Pricing (/admin/pricing), under Services & installation, the Measurement visit card states your policy as distances from the workshop:
- Free measurement up to a distance. Leave it empty and you state no policy: your pages then say visits are arranged individually.
- Optionally, Charge for a visit beyond that radius, up to Charged up to a second distance, for a Travel fee (gross) that includes VAT. A fee of zero is refused; if you do not charge, switch the band off.
- Beyond that, you prepare the quote remotely and come out to measure once the deposit is paid.
The bands are one-way distances, because "within so many kilometres of the workshop" is how a customer reads them. Your policy in words shows the result, and the same sentences fill in your public terms and process pages.
With Deduct it from the deposit if they order ticked, a fee the customer paid comes off their deposit. Record it on the quote under Measurement visit already paid. From the next version, the deposit, the payment slip and the payment QR code all drop by that amount. Untick it and your terms say you keep the fee, which is a harsher offer, so it has to be chosen deliberately.
Delivery: billed out and back
Delivery is priced from the same distance, but the van comes home, so the kilometres are billed both ways. A customer a short drive away is billed for twice that drive. The call-out fee is charged once per delivery. If you set a cheaper rate beyond a break-point, the break-point is measured one way, like the visit bands. Details of each field are in installation, transport and measurement visits.
Delivery is priced from the round trip and nothing else. There is no postcode zone table and no flat fee per area: every delivery line comes from the road distance, so a quote with no distance has no delivery line (see below).
Why the postcode is now required
Since 9 October 2026, a customer cannot send a quote request without a postcode and a town. The form marks both as required and explains why: they are needed to price delivery and the measurement visit. A request without a postcode is refused, and the customer stays on the form with the field marked.
A request without a destination used to produce a quote with no delivery line: a total that looked complete but was not.
Quotes that already exist are not changed.
A quote without a postcode
You can still meet one, in two ways:
- A quote you raise yourself from the back office does not require a destination. If you leave it out, the quote says so: "No delivery destination was given, so this quote carries no delivery line."
- An older request from before the field was required.
Either way, the quote is priced without delivery, and the total is lower than the job will cost. To fix it, correct the customer's address on the quote's contact card. The distance is looked up again and the next version of the quote is priced for it. Then send the revision.